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Amgen European Privacy Statement

Amgen Inc., and/or its affiliates, Amgen N.V., and co-branded partners (collectively "Amgen, "we" or "our”) etc…. are committed to respecting your privacy and your personal information. This Privacy Statement describes Amgen’s privacy practices.

If you are a Healthcare Professional, please read our Privacy Statement for Healthcare Professionals.

Amgen will use your personal information in line with applicable legal requirements.

We encourage all users of our site to read this Privacy Statement carefully to learn more about the policies and practices that we have developed to safeguard personal information, including health-related personal information, and to better understand our relationships with the third parties who may have access to this information.

  • I. Collection, Use and Disclosure of Personal Information

  • II. Links to Other Websites

    Amgen’s Web sites feature links to other Web sites that we believe you might find useful and informative. Please be aware, however, that we do not endorse or recommend these sites' content or services, and we are not responsible for the privacy practices of these other sites. We encourage you to be aware of and read the privacy policy of each site you visit. Remember, the statements in this Privacy Statement apply solely to information collected by Amgen.

  • III. Co-branded Websites

    Your personal information will be solely accessible to Amgen and third parties processing personal information under Amgen’s instruction as data processors. We may use third parties to provide services and information on our Web sites and we may provide some co-branded services in partnership with other third parties with which Amgen collaborates (for example, other pharmaceutical companies), provided that you have consented to such use. Disclosure and use of personal information by third parties acting on Amgen’s instructions is governed by agreements that require personal information to be protected appropriately.

    At a co-branded site, you will see both the Amgen logo and the logo of the co-branded partner displayed on your screen. To access the services available on a co-branded site you may have to complete a new on-line registration form, and this registration information may be shared with Amgen's co-branded partners.

    Where required by applicable laws, rules and regulations, we will disclose personal information to regulatory authorities and ethics committees and/or in certain limited circumstances, Amgen may be required to release your personal information in response to a court order, subpoena, search warrant, law, or regulation.

    We will not sell or disclose any directly or indirectly identifiable information or health-related personal information that you provide on our site to an unrelated third party.

  • IV. Our Children's Policy

    Amgen's Web site content and services are intended for adult users. The site is not directed to children. If we learn that an under-age user has volunteered personal or health-related information on our site, or that a provider has volunteered information about a patient who is identified as under-age, we will delete such information from our active databases, unless required by applicable law to retain such data.

  • V. Your Privacy Rights / Choices (Including Access and Correction of Personal Information and Privacy Complaints)

    • How can you access, correct or delete the personal information about you that we process?

      You have a right to request to access, correct/update or delete your personal information (including your health information). You may make such a request at any time, by contacting your Data Protection Officer at privacy@amgen.com or Amgen B.V., Minervum 7061, 4817 ZK Breda, the Netherlands. We will provide you with access to the information we hold about you, correct/update, and or delete that information that was provided to us by a Healthcare Professional or a consumer regarding an adverse drug event.

      It is not technologically possible to remove from our servers each and every record of your information. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you (including your health-related interests) may exist in a non-erasable form that will be difficult or impossible for us to locate.

      Nevertheless, when permitted by law, Amgen will delete your personal information (including health information) stored in the databases Amgen actively uses for research and daily business activities, or stored in other readily searchable media. In addition, we will use reasonable efforts not to disclose any personal information stored in a non-erasable format after receiving your request for removal, except as required by law.

    • How can you exercise the right to data portability?

      According to the right to data portability, you have the right to request that your personal information provided to Amgen be delivered to you in a structured, commonly used and machine-readable format, subject to certain conditions and can be requested by contacting Amgen’s Privacy Office at privacy@amgen.com

    • Make a Privacy Complaint with a Supervisory Authority.

      If you feel Amgen’s processing your personal information violates any applicable law, rule or regulation, you have the right to lodge a complaint with your local supervisory authority. The contact details of your local supervisory authority can be located here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

  • VI. How We Hold and Protect Personal Information

    We hold your personal information in a combination of hard copy and electronic files. Electronic files are stored in servers that are operated and maintained by Amgen and third parties under contract with Amgen.

    We want your personal information to remain as secure as reasonably possible. To help ensure the integrity and confidentiality of the personal information (including health information) you provide to us, we may use encryption practices, as required. As an added security precaution, all personal information (including health information) is kept physically behind firewalls and other network security devices to prevent intruders from gaining access.

    Amgen processes your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement and preserves your personal information in accordance with the provisions of relevant laws and regulations.

    The criteria followed is determined by:

    • The purpose of the personal information collected and the fulfillment of that purpose.
    • The ground on which the personal information are being collected: e.g., in case of consent, you can revoke it at any time.
    • Mandatory retention periods provided by contractual and regulatory requirements.
  • VII. Contact Us

    If you have any questions or comments about this Privacy Statement or wish to file a complaint, or to access or correct your personal information or you require more information on a specific processing activity, contact your Amgen Data Protection Officer at privacy@amgen.com or Amgen B.V., Minervum 7061, 4817 ZK Breda, the Netherlands.

Updated April 2018.