• 1. In what instances does Amgen collect personal information about you?

    • When you interact with Amgen staff members or our representatives.
    • When you participate in, or request to be considered for Amgen-related activities, such as clinical trials, advisory boards, consultancies or when you have another contractual relation with Amgen.
    • When you register for an Amgen-sponsored event (including online events).
    • When you contact us for medical information, safety or quality issues.
    • From Amgen or third-party websites or apps where we are asking you to provide personal data, as described in the respective Privacy Policy.
    • When you are participating in an event or congress, Amgen may receive your personal information from the organizer as described by their Privacy Policy.
    • When we send you commercial marketing and medical communications campaigns.

    In addition, Amgen is regularly provided with professional information about Health Care Professionals in Europe from a third-party service provider. Amgen takes steps to ensure that the information it receives has been collected and transferred in compliance with applicable privacy laws.

  • 2. Why does Amgen process information about you?

    Amgen processes personal information about you for different purposes depending on the type of interaction we have with you and using different legitimate grounds provided in the privacy regulation such as: legitimate interest, consent, manage and comply with a contract, legal and regulatory obligations.

    Amgen’s legitimate business purposes
    Processing activities
    • Amgen’s professional and scientific activities
    • Promote and assess Amgen’s products and services
    • Interaction with Amgen’s field staff.
    • Ensuring proper data management and handling our Customer Relationships Management
    • Participation in professional meetings and congresses.
    • Respond to request for medical information.
    • Identify and engage with you as scientific expert or professional leader.
    Manage and comply with a contract
    • To pay you for services or reimburse your expenses as well as the prevention against fraud, notably, data used to authenticate you, data to process payments, verify your financial information or facilitate further payments.
    • To assist you in planning trips related to Amgen’s business or products.
    • To manage your participation in clinical trials/medical or market research.
    Comply with Legal and regulatory obligations

    Unfavorable events in safety reports: Medicines Act

    Clinical Trials Law of 24 November 2005 and, where applicable, Regulation 536/2014 and any national implementing legal texts

    Transparency; Code of Conduct for Pharmaceutical Advertising of the Pharmaceutical Advertising Code Foundation (CGR)

    Provision of medical information: response to requests for medical information and provide critical information by Amgen about safety and effective use of a product

    Tax obligations

    Consent
    • Participation in online surveys and services or apps.
    • Consent you provide to our third-party providers
    • Where applicable Consent granted for communication of information (e.g. via email) promoting Amgen products and services, information and invitations to events or conferences organized by Amgen or in which Amgen participates, etc.
  • 3. What kind of personal information do we process?

    Depending on the purposes for which personal information is collected, Amgen may process:

    • Your name
    • Your contact information such as address, email or telephone number
    • Your professional information such as areas of specialization and experience
    • Dates and brief summary of interactions with Amgen’s sales representatives or medical staff
    • Financial and banking information, but only if necessary to pay you for services or reimburse your expenses
    • Professional registration number
    • Professional and interaction preferences, interest and specialty
    • Your past collaborations with Amgen
    • The request you made and whatever data are necessary to fulfill this request (e.g.; date of travel for Congress)

    Amgen uses your personal information to better understand your professional interests and tailor our interactions with you. This helps us provide relevant content, products, and services that match your needs and preferences. Here’s how we do this:

    • We analyze your interests, specialty, and preferences to group you with similar healthcare professionals.
    • Based on this, we customize the content, communication formats, and offers we share with you.
    • Our goal is to make our interactions more relevant and valuable for your professional needs.

    This processing relies on legitimate interests to maintain a strong and meaningful relationship with you, ensuring our communications and offerings are well-suited to your profile.

  • 4. Who can access personal information about you?

    Depending on the purposes for which personal information is collected, such information may be accessed by:

    • Authorized staff from Amgen or its representatives acting on Amgen’s behalf, subject to applicable privacy laws
    • Regulatory authorities and ethics committees or other third parties pursuant to applicable laws
    • Third parties processing personal information as a data processor under Amgen’s instruction (for example, a travel service or a clinical research organization)
    • Third parties with which Amgen collaborates (for example distributors, other members of the healthcare and pharmaceutical industry), but only after taking reasonable steps to ensure that we can share such information in compliance with applicable privacy laws
    • Potential acquirers and other stakeholders in the event of a merger, legal restructuring operation such as acquisition, joint venture, etc.
  • 5. Where is information about you being processed?

    Amgen is a multi-national company headquartered in the United States. Amgen maintains data centers around the world, including in the European Union and the United States. Amgen may process personal information in global databases that can be accessed by authorized Amgen personnel worldwide.

    Transfers outside of the United Kingdom are made in accordance with applicable privacy laws. Regardless of where your personal information is collected or processed, Amgen maintains and shall ensure that service providers maintain appropriate administrative, technical and physical safeguards to protect information about you.

    Recipients
    Safeguards used to transfer personal information to countries not declared adequate European Commission
    Additional information
    Amgen’s group of companies
    Amgen Binding Corporate Rules
    To learn more about Amgen's Binding Corporate Rules, or to file a complaint that your personal data has not been processed in accordance with these rules, please visit: http://www.amgen.com/bcr/

    Vendors processing personal data under Amgen’s instructions as Amgen processors or as independent controllers
    Model Contracts (Standard Contractual Clauses) in a form approved by the European Commission

    For a copy, please contact the Amgen Data Protection Officer at Amgen's privacy compliance via privacy@amgen.com

  • 6. Retention of your personal information

    Amgen processes your personal data for the period necessary to fulfill the purposes outlined in this privacy notice and to preserve your personal information in accordance with the provisions of relevant laws and regulations.

    The criteria followed is determined by:

    • The purpose of the data collected and the fulfillment of that purpose.
    • The ground on which the data are being collected : e.g. in case of consent, you can revoke it at any time.
    • Mandatory retention periods provided by contractual and regulatory requirements.

    If you would like to know more about a specific processing operation, you can contact the Amgen Data Protection Officer at Amgen's privacy compliance: privacy@amgen.com of Amgen B.V., Minervum 7061, 4817 ZK Breda, The Netherlands

  • 7. How can you access, correct or delete the personal information about you that we process?

    For any requests or questions including how to access, correct or delete personal information about you, please contact the Amgen Data Protection Officer through Amgen's privacy compliance through privacy@amgen.com of Amgen B.V., Minervum 7061, 4817 ZK Breda, The Netherlands

    Alternatively, you can click on the "Privacy Request" link found at the end of this paragraph. By doing so, you agree to be redirected to a secure website provided by OneTrust, which handles Amgen's privacy requests. To submit a request, click on Privacy Request

  • 8. How can you exercise the right to data portability?

    According to the right to data portability you can receive your personal data that you provide to Amgen in a structured, commonly used and machine-readable format.

    Notice that this right applies subject to certain conditions and can be requested by contacting Amgen’s Privacy Compliance Team at privacy@amgen.com

    Alternatively, you can click on the "Privacy Request" link found at the end of this paragraph. By doing so, you agree to be redirected to a secure website provided by OneTrust, which handles Amgen's privacy requests. To submit a request, click on Privacy Request

  • 9. How can you lodge a complaint with the ICO?

    If you believe that your personal data has been processed in violation of applicable law, rules, or regulations, you have the right to lodge a complaint with your local supervisory authority. The contact details of your local supervisory authority can be found here:

    http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

  • 10. How can you contact Amgen’s Privacy Compliance Team

    Data Protection Officer van Amgen B.V.,
    Minervum 7061
    4817 ZK Breda
    The Netherlands
    Email: privacy@amgen.com

  • 11. Updates and Conflict with Local Privacy Statement for HCPs

    This Privacy Statement for HealthCare Professionals may be modified by Amgen, from time to time, in particular to reflect changes in applicable legislations and / or in our practices. Changes will be available on this page. We invite you to check this Privacy Statement for HealthCare Professionals periodically.

Updated April 2018